What is our mission?
Our mission seeks to bridge the gap and unify ancient cultural values into a modern interface while using a foundation of ancient balance and love to open the way and inspire generations to build for eternity. Our purpose is to unify all African peoples worldwide and to establish an important link between the African peoples of the continent and the peoples of the United States who love and appreciate their work. We seek this because we know that for too long Africa and its people have been exploited and left off the world map for consumption. Love for our people and our culture drives us to maintain and promote the standard of "For Us by Us".
What payment methods do you accept?
Cash, PayPal, Uphold, MasterCard, Visa, and many more.
Where are your products manufactured?
Our products are made in the USA, in the heart of Los Angeles.
Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.
Do you test products on animals?
We do not test products on animals. All of our products are cruelty free.
What currency are the prices do I see in the site?
All prices are in USD.
Are the products safe to use for all skin types?
All products were formulated to be safe for all skin types. Please test a small amount with your body with any product you purchase anywhere. Everyone reacts different, even with all natural products.Please consult your doctor with the list of ingredients found on the website if you have any concerns.
Do you deliver to my region?
Yes, we are able to ship worldwide.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-7 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 5 business please email us at firstname.lastname@example.org
I am not in love with my order, can it be returned? What if there is an issue?
For product safety reasons all sales are final. We offer a 100 % money back guarantee if the product is defective or damaged. (Melted Shea Butter does not qualify for exchange or refund). To be eligible for a refund or exchange you must first contact us within 7 days of receiving your order to alert us of the damage. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty only if the cancelation is before your order ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-10 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Frequently asked questions about business and covid 19
How is MLNNATION adapting to COVID-19?
Our alternative logistics center is still operating and we continue to accept orders. It will take longer for processing and shipping to reach you. Your support means a lot to us, especially now. Stay safe and take care of yourself.
Is it safe to buy online?
Both Mlnnation and our suppliers are taking the necessary hygienic measures to safeguard the health of our employees and customers. Shopping online is still completely safe and there is no scientific evidence that the virus can be spread through the shipments.
If I buy now, will I receive my order?
Yes, all our shipments include tracking, so you will know where your order is at all times. We recommend that you keep up to date with any changes in legislation in your area that may affect postal and delivery companies, as these could lengthen the delivery time.